Refund and Return Policy

Effective Date: December 17, 2025

At BillionCases India, we want you to be fully satisfied with your purchase of phone covers, screen protectors, and related products. If you are not happy with your order, this Refund and Return Policy explains how you can request a return, replacement, or refund.

1. Return Eligibility

  • Products must be returned within 7 days from the date of delivery.

  • The product must be unused, undamaged, and in its original packaging.

  • Items that have been used, damaged by the customer, or without original packaging cannot be accepted for return.

2. Non-Returnable Items

The following items cannot be returned:

  • Products that are damaged due to customer misuse or accidents.

  • Products that are removed from their original packaging.

3. Return Process

  1. Contact our customer support at +91 97760 00008 to request a return.

  2. Provide your order details and reason for the return.

  3. Our team will guide you on how to return the product.

  4. Once we receive and inspect the product, we will process your refund or replacement.

4. Refunds

  • Refunds will be issued within 7–10 business days after the returned product is received and inspected.

  • Refunds will be credited using the same payment method used to place the order.

  • Shipping charges, if any, are non-refundable unless the return is due to our error (e.g., defective or wrong item).

5. Replacements

  • If your product is defective or damaged during shipping, we will provide a replacement free of cost.

  • Replacement orders are typically processed within 3–5 business days.

6. Shipping for Returns

  • The customer is responsible for return shipping charges unless the return is due to a mistake by BillionCases India.

  • We recommend using a reliable courier service and keeping the shipment tracking details for safety.

7. Contact Us

For any questions, assistance with returns, or refund requests, please contact us:

Phone: +91 97760 00008